Delivery and Returns Policy

The services we offer at Extranetwork consist of digital infrastructure, software, and consulting solutions. No physical product delivery is made within this scope.

Delivery Conditions

Purchased services are activated after payment confirmation is received.
Service activation may vary depending on the purchased package, but is generally completed on the same day or within 3 business days at the latest.
User information and integration processes required to initiate the service must be provided completely by the customer.
The activation process may vary depending on the completion of technical requirements.

Return and Cancellation Conditions

Since the services offered by Extranetwork are digital in nature, no refunds are made after the service has been activated.
The customer is obliged to review the product/service details before purchasing the service.
For monthly services, the customer may submit a cancellation request before the next billing period. The cancellation request remains valid until the end of the current billing period.
Partial refunds are not provided for unused periods.
In the event of a technical issue or failure to provide the service due to Extranetwork, the necessary investigation will be conducted and a solution or compensation will be offered to the customer.

Annual Subscription and Return Conditions

For annual package services offered by Extranetwork, the purchased package is provided actively for 12 months.
The annual subscription fee is collected in advance and the service is started after payment confirmation.
For annual subscriptions, no refund is made if cancellation is requested after the service has been activated.
The customer is deemed to have accepted the scope, duration, and terms of the service before purchasing the annual subscription.
The rights and usage limits defined for the user during the service period are valid within the scope of the purchased package and cannot be transferred.

Payment and Security

All payments are processed securely through the iyzico infrastructure.
Your credit card information is not stored by Extranetwork and is processed directly by the payment institution.

Contact

For refund, cancellation, and other requests, you can contact us through the following channel: